Charmaine LocalResponse is a new social media tool that basically tells which customers you should reward for their loyalty to your business. The tool collects all online data from location check-ins to your establishment and conversation about your business from various social networking sites such as Twitter,...
[caption id="attachment_479" align="alignleft" width="300" caption="Handling customer complaints can be tricky."][/caption] At sometime or another, there will be a customer who has a bad experience. Before the internet, they would tell their friends and the business owner may never have heard from them. In today's world, a...
In September of 2010 the Advertising Standards Authority(ASA) in the United Kingdom announced new CAP Code regulations that govern ‘non-paid-for spaces under their control’ or social media outlets. The need for regulation an advertising venue demonstrates that it is both effective and legitimate. This simply...